Refusing or returning a parcel
Because you pay at the door, you can change your mind until the very last moment.
Before paying
If you no longer want the product, refuse the parcel at the door. It costs you nothing and you owe no explanation.
After paying
A food supplement that has been paid for and opened is not taken back. If the parcel arrives damaged or holds the wrong product, write to hola@audiva.shop in the following days.
Cancelling before dispatch
Tell the advisor during the call, or write to hola@audiva.shop with the mobile number used for the order.